FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
1. Can I return my order?
No, all sales are final. We do not accept returns due to the nature of our products. If your item arrives damaged or incorrect, contact us within 48 hours, and we will assist you.
2. What if my item arrives damaged or defective?
If your order arrives damaged or defective, please email us at [your email/contact info] within 48 hours with photos of the issue. We will assess the situation and provide a replacement or store credit if applicable.
3. How long does shipping take?
Shipping times vary depending on your location. On average:
• USA & Canada: 7-15 business days
• Europe: 7-20 business days
• Other Regions: 10-25 business days
Processing times typically take 1-3 business days before shipping.
4. Can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this to check the status of your shipment.
5. Can I cancel my order after placing it?
Orders can only be canceled within 12 hours of purchase. After this period, the order is processed, and we cannot cancel it.
6. What if my package is lost?
If your package is lost in transit, please contact our support team, and we will work with the carrier to resolve the issue.
7. Do you offer refunds?
We do not offer refunds unless the item is damaged, defective, or incorrect. If you qualify, we will provide a replacement or store credit.
8. How do I contact customer support?
You can reach us at shipingworld35@gmail.com for any inquiries or concerns.